Terms of use

These Terms of Use govern your access to and use of the French Daina website, including its company profiles, founder stories, customer reviews, ratings, business services, and other features.

French Daina provides a platform for discovering information about Indian companies, reading business stories, and sharing genuine customer experiences. By accessing or using our website, you agree to these Terms of Use. If you do not agree, please discontinue using the website.

1. About French Daina

French Daina publishes business-related information, founder stories, company profiles, and customer reviews to help readers learn about businesses and their experiences.

We may also offer services to businesses, including company profile management, featured story placements, premium plans, and other promotional or platform features.

French Daina is an information and review platform. Unless expressly stated otherwise, we do not sell the products or services of companies featured on our website and are not a party to transactions between users and those businesses.

2. Eligibility and User Accounts

You must be legally eligible to use our services under applicable law.

Certain features may require you to create an account or verify your email address. You agree to provide accurate information and keep your account details reasonably up to date.

You are responsible for maintaining the security of your account and for activities carried out through it. You must notify us if you become aware of unauthorised access or suspected misuse.

We may restrict, suspend, or terminate accounts involved in fraudulent activity, repeated policy violations, or other conduct that threatens the integrity or security of our platform.

3. Reviews and Ratings

French Daina allows eligible users to submit reviews and ratings based on their genuine experiences with companies.

By submitting a review, you confirm that:

• The review reflects your honest experience or opinion.

• You have not fabricated the experience or misrepresented your relationship with the company.

• You are not submitting the review on behalf of another person without proper authorisation.

• You have not accepted an incentive intended to influence the review or rating.

• The review does not knowingly contain false information or violate another person's rights.

• Your submission complies with our Review Guidelines.

Reviews may describe positive, negative, or mixed experiences. Companies cannot require us to remove a legitimate review solely because they disagree with its contents or rating.

We may investigate reviews that appear suspicious, request additional information, restrict publication, or remove content that violates our policies.

For further information, please read our Review Guidelines and How Reviews Work pages.

4. Founder Stories and User-Submitted Content

Users and businesses may submit founder stories, articles, photographs, company information, and other materials for consideration.

By submitting content, you confirm that:

• You created the material or have the necessary rights and permissions to submit it.

• The information is accurate to the best of your knowledge.

• The submission does not infringe intellectual property, privacy, publicity, or other legal rights.

• You have obtained any permissions required for photographs, quotations, testimonials, and information concerning identifiable individuals.

• The content complies with our Content Policy and applicable law.

Submission does not guarantee publication, approval, featured placement, or a particular publication date.

We may review, edit, request revisions to, decline, or remove submitted content in accordance with our policies and applicable law.

5. Licence to Use Submitted Content

You retain ownership of content you create, subject to any third-party rights and applicable law.

When you submit content to French Daina, you grant us a non-exclusive, royalty-free licence to host, reproduce, display, publish, distribute, and make reasonable editorial or formatting changes to that content for operating, promoting, and maintaining our platform.

This licence extends to the technical and promotional uses reasonably associated with the service, including displaying content on company profiles, sharing published stories, and presenting content through our website.

We will not acquire ownership of your work merely because you submit it.

If you believe content has been used without permission or infringes your rights, please contact us with details of the material and the basis of your concern.

6. Verified Purchase Badges

French Daina may offer a verification process through which users can submit invoices, receipts, order confirmations, or similar evidence to support a purchase-related review.

A Verified Purchase badge indicates that supporting evidence has been reviewed according to our verification process. It does not mean that every statement in the review has been independently established or that French Daina endorses the company.

We may decline verification, request additional evidence, or withdraw a badge if the evidence is insufficient, misleading, or subsequently found to be unreliable.

Verification documents are not intended for public display and are handled according to our Privacy Policy and applicable requirements.

7. Prohibited Conduct

You must not use French Daina to:

• Submit fake reviews, fabricated stories, or misleading company information.

• Manipulate ratings, review counts, or other platform metrics.

• Create multiple accounts to evade restrictions or influence reviews.

• Harass, threaten, impersonate, or unlawfully target another person.

• Publish private or confidential information without appropriate authorisation.

• Upload malware, attempt unauthorised access, or interfere with website security.

• Copy or reuse content in violation of intellectual property rights.

• Send spam or use the platform for unauthorised advertising.

• Misrepresent your identity, commercial interests, or relationship with a company.

• Violate applicable laws or encourage others to do so.

We may take appropriate action when we reasonably believe these Terms or our published policies have been violated.

8. Company Profiles and Business Services

Businesses may be able to claim profiles, update business information, respond to reviews, and access additional features through paid or free services.

Companies are responsible for ensuring that information they provide is accurate, current, and authorised for publication.

Claiming a profile does not give a company ownership of customer reviews or the right to control independent opinions.

Companies may report content they believe violates our guidelines. We assess such reports under our moderation policies. Reporting a review does not guarantee its removal.

French Daina does not guarantee that a company will receive a particular number of reviews, leads, visitors, sales, or other commercial outcomes from using the platform.

9. Paid Plans, Featured Placements, and Billing

French Daina may offer paid subscriptions, featured story placements, promotional services, and other business features.

The applicable price, service description, billing period, and any relevant conditions will be presented before purchase.

Unless otherwise stated, subscriptions and paid services are billed in advance for the applicable period.

By purchasing a paid service, you authorise the applicable payment to be processed through the available payment provider. You are responsible for reviewing the price and terms before completing the transaction.

Refunds and cancellations

Refund eligibility depends on the service purchased, the applicable cancellation terms, and applicable law.

Where a featured placement or other paid service has already started, the fee may be non-refundable, except where a refund is required by law or expressly provided under the applicable service terms.

Cancelling a subscription may prevent future renewals but does not necessarily entitle you to a refund for a period already paid for.

Any mandatory consumer rights or other legal entitlements remain unaffected by this section.

No guaranteed editorial outcome

Payment for a featured placement or premium plan does not guarantee publication, a positive review, a higher rating, or approval of content that does not meet our standards.

Paid services do not permit companies to buy control over independent reviews or moderation decisions.

10. Sponsored Content and Disclosure

French Daina may publish sponsored stories, paid placements, and other commercially supported content.

Such content will be identified through appropriate disclosures, such as a Sponsored label, where applicable.

Commercial relationships do not automatically constitute an independent endorsement of a company, its products, or its services.

Users and businesses must not misrepresent paid promotions as independent customer experiences.

Further information is available in our Disclosure Policy.

11. Moderation and Removal of Content

We aim to maintain a platform that supports genuine feedback and responsible business information.

We reserve the right, subject to applicable law, to review, restrict, decline, or remove content that violates these Terms, our Review Guidelines, our Content Policy, or other applicable policies.

We may also investigate suspected fraud, review manipulation, copyright infringement, privacy violations, or other legitimate concerns.

Where appropriate, we may request clarification, supporting evidence, or revisions before making a decision.

A negative review or criticism of a company is not, by itself, a reason for removal.

12. Intellectual Property

The French Daina name, branding, website design, original editorial material, and other platform elements may be protected by intellectual property laws.

Except where permitted by law or authorised by the relevant rights holder, you may not reproduce, distribute, modify, or commercially exploit protected material from our website without permission.

You retain the rights you hold in your own submissions, subject to the licence described in these Terms.

If you believe material on our website infringes your copyright or other intellectual property rights, please contact us with sufficient information to identify the material and explain your claim.

13. Third-Party Websites and Business Information

Our website may contain links to external websites, company pages, or third-party services.

French Daina does not control external websites and is not responsible for their content, privacy practices, availability, products, or services.

Information about companies is provided for general informational purposes. Readers should independently verify important claims and assess the suitability of a company before entering into a transaction.

Any purchase, contract, or commercial relationship between a user and a third-party business is generally between those parties.

14. Website Availability and Disclaimer

We aim to maintain a reliable service but do not guarantee uninterrupted access, error-free operation, or the continuous availability of every feature.

To the extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We make reasonable efforts to maintain accurate information, but we do not guarantee that every company detail, user submission, review, or third-party claim is complete, current, or independently verified.

Nothing in these Terms excludes or limits a right, warranty, or liability that cannot lawfully be excluded or limited.

15. Limitation of Liability

To the extent permitted by applicable law, French Daina will not be responsible for indirect or consequential losses arising from the use of our website, reliance on user-generated content, or dealings between users and third-party businesses.

Nothing in these Terms excludes liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or limited.

These Terms do not remove any rights or remedies available to users under applicable law.

16. Indemnity

To the extent permitted by applicable law, you may be responsible for losses, claims, or reasonable costs arising from your unlawful use of the platform, your material violation of these Terms, or your infringement of another person's rights.

This provision does not apply to the extent that the relevant loss results from French Daina's own conduct or where liability cannot lawfully be transferred to you.

17. Suspension and Termination

You may stop using French Daina at any time.

We may suspend or terminate access to an account or feature where reasonably necessary because of fraud, security concerns, repeated policy violations, unlawful activity, or other legitimate operational reasons.

Where appropriate and lawful, we may provide notice or an opportunity to address the issue.

Termination does not automatically require the removal of every previously published review or story. Requests concerning personal information or published content will be assessed under our applicable policies and legal obligations.

18. Privacy and Personal Information

Your use of French Daina is also subject to our Privacy Policy, which explains how we collect, use, store, and share personal information.

By using relevant features, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable law.

Please review the Privacy Policy before submitting personal information or verification documents.

19. Changes to These Terms

We may update these Terms to reflect changes to our services, business operations, platform features, or legal obligations.

The latest revision date will be displayed on this page. Where required by law, we will provide appropriate notice or obtain consent to material changes.

Your continued use of the website after revised Terms take effect will be subject to the applicable legal requirements governing those changes.

20. Governing Law and Disputes

These Terms are governed by the laws of India, subject to applicable mandatory legal protections.

Disputes relating to these Terms will be handled by the competent courts or other appropriate dispute-resolution bodies in accordance with applicable law.

Nothing in this section deprives a consumer of a mandatory right to approach a competent forum where such a right is provided by law.

21. Contact Us

If you have questions about these Terms, a paid service, a content submission, or a potential policy violation, please contact us.

Website: French Daina

Email: hello@frenchdaina.com

Please include relevant details so that our team can understand your enquiry and respond appropriately.

French Daina is committed to supporting honest company reviews, authentic business stories, transparent commercial practices, and fair treatment of users and businesses.