10 Oct 2026 · 14 min read
Freshworks: How a Customer Complaint Inspired a Global Software Business
Freshworks transformed a customer support problem into a global SaaS business. Founded in Chennai by Girish Mathrubootham and Shan Krishnasamy, the company grew by building easy-to-use software for customer service, sales and IT management. Discover how Freshworks expanded internationally, reached the stock market, and built a global technology brand.
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